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What type of phone system does your small business use? If you’re stilling using a traditional landline, you should consider upgrading to a voice-over-internet-protocol (VOIP) line. While both types will allow your small business to place and receive calls, VOIP offers several noteworthy benefits.

#1) Record Conversations

With VOIP, you can set up your small business’s phone system to record calls automatically. Why is this important? By automatically recording conversations, you can gain a better understanding of your customers’ or clients’ needs.

#2) Increased Accessibility

VOIP is more accessible than traditional landlines. A landline, of course, requires a physical connection with each phone. If you want to use three phones at your small business, you must run a cable to each of the three phones. In comparison, VOIP only requires internet access, such as Wi-Fi.

#3) Support for Smartphone

You might be surprised to learn that you can use your smartphone for VOIP. Of course, this isn’t possible with a traditional landline. Landlines only support basic, non-mobile phones. A VOIP, on the other hand, allows you to use any internet-connected phone to place or receive calls.

#4) Video Conference

VOIP systems come with a myriad of features, one of which is video conferencing. Also known as telepresence, video conference allows you to host video-based calls in real time with other employees, customers, clients or vendors. Assuming your phone supports video — meaning it has a display — you should be able to host a video conference call with it. To do so, though, you’ll need to choose a VOIP phone system for your small business rather than a traditional landline.

#5) Scalable

VOIP is scalable, so you can rest assured knowing that you getting the best value for your money. If your small business rarely uses the phone, you can choose a low-tiered VOIP service. If your small business frequently uses the phone, on the other hand, you can choose a high-tiered VOIP service. You won’t find this level of scalability with traditional landlines, which is just one more reason to consider VOIP.

#6) Productivity

You may notice that a VOIP has a positive impact on your small business’s productivity. You’ll be able to make calls from any phone, assuming it’s connected to the internet. As a result, VOIP can make you, as well as your employees, more productive.

Have anything else that you’d like to add? Let us know in the comments section below!