Blog

Still struggling to restore a company backup file in your Quickbooks account? Whether you’re experiencing the dreaded RA2040 error message, or if you simply can’t locate the restore option, we’re going to walk you through the process of restoring a company backup file. Quickbooks makes it relatively easy for users to restore backup files; however, due to their encrypted and compressed format, some users may experience difficulty during this procedure.

Note: restoring company backup files is not a fast process. Quickbooks must send transmit your data to the Online Backup server, at which point it must then be decrypted and decompressed. The exact time frame for a backup varies depending on the size of the file along with your internet connection speeds.

Another Note: do not attempt to cancel while your company backup file is being restores. Some users assume their restore crashed due to the long waiting periods, but this is completely normal. Canceling during a backup file restore does not cancel the data transmission.

If you cancel your backup file restore five separate times, your computer must still send the data five times before it’s complete. This is the single most common cause of the Quickbooks RA2040 error message. You can avoid this message by allowing the Quickbooks Online Backup to complete without exiting it prematurely.

Steps To Restoring a Company Backup File

1. Click on the Start button at the bottom left-hand corner of your Windows desktop screen
2. Select ‘Programs’
3. Scroll through the list of programs on your computer and select ‘Quickbooks Online Backup’ followed by ‘Online Backup’
4. Click the icon labeled ‘Restore’ at to the top of the screen
5. Click the tab labeled ‘Files’ and select all of the company backup files that you wish to restore
6. (Optional): Click the + sign located next to your files for a list of sub folders to restore
7. Click ‘Start Restore’ to begin the process
8. Be patient and avoid canceling or exiting out of the restore until it’s complete

Once the Quickbooks Online Backup server has successfully restored your file(s), it will display a message stating the restore was a success. You’ll likely see the message “Waiting For Server” during a large portion of the restore. Don’t worry, as this message is completely normal and doesn’t mean there’s an error or problem present. Let the Online Backup run in the background and continue checking the status every once in a while to see if it’s finished.